Community Survey Klamath 911 Emergency Communications District would like your help to evaluate the quality of the service provided by our organization. We appreciate your time and effort in completing the following questions. The questionnaire will be used to evaluate the overall performance of the district, skills of our employees and to assist in the development of future training programs. The following questions pertain to your experience when calling 9-1-1. 1. What assistance did you need? Police Fire Medical Date of Call: Time of Call: 2. The type of call I made was a/an: Emergency Non-Emergency 3. My 911 call was answered in Select an option: 1 Ring 2 Rings 3 Rings 4 Rings 4. After the call was answered, the Telecommunicator was courteous: Yes No 5. The instructions or information I was given was clear and concise: Yes No 6. The Telecommunicator answered my questions and/or directed me to someone who could help: Yes No 7. I was advised if I was going to be placed on hold: Yes No 8. The Telecommunicator was knowledgeable and confident: Yes No 9. Did the dispatcher understand the type of assistance you needed: Yes No 10. The Telecommunicator was calm and gave appropriate directions: Yes No The following questions pertain to your experience with Klamath 9-1-1 regarding administration and other services (records request, public information, general assistance). 1. What assistance did you need: Records Public Information General Assistance 2. Assistance was provided via: In Person Phone Email 3. The person I communicated with was courteous: Yes No 4. The instructions or information I was given was clear and concise: Yes No 5. The person I communicated with was knowledgeable and understood what I needed: Yes No 6. Was your inquire/request handled in a timely manner: Yes No The following questions pertain to your overall experience. 1. On a scale of 1 (poor) and 10 (excellent), I would rate the quality of the service I received as a: 1 2 3 4 5 6 7 8 9 10 2. How can we improve our call taking service: 3. What community concerns could the 9-1-1 Center help address: Comments/Questions: There was a problem saving your submission. Please try again later. Please wait while your submission is being saved... Submitting...Submit Thank you, your submission has been received.
